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MEMBERSHIP PLANS

Electronic systems today require a knowledgeable, experienced staff of experts and quicker access for technical support. All of our clients have access to technical support via either phone or e-mail. Our more advanced plans have options including priority next-day service and pro-active system monitoring to identify and prevent problems before they occur, or before you even know about it.

 

Essentials (Free)
-Guaranteed 30-minute response time for phone and e-mail support, Monday-Friday 8am-5pm

 

Essentials + ($29/month)
-Guaranteed 30-minute response time for phone and e-mail support, 24/7

  

Priority ($49/month)

-Guaranteed 30-minute response time for phone and e-mail support, 24/7
-Next-In-Line Advanced Support: Places you at the head of the support line and guarantees that an Advanced Support Team will get to work within 4 hours (or by noon the next business day if the problem occurs after-hours).

 

Proactive ($99/month)
-Guaranteed 30-minute response time for phone and e-mail support, 24/7
-Next-In-Line Advanced Support: Places you at the head of the support line and guarantees that an Advanced Support Team will get to work within 4 hours (or by noon the next business day if the problem occurs after-hours).
-Complete Home Technology Monitoring (Requires a Remote Diagnostics Tool): Whole-system health monitoring which notifies us if something goes wrong.


 *All Advanced and on-site support is billed hourly in 15-minute increments: Business Hours: $110/hour / Nights & Weekends: $180/hour

 

Choose your plan a plan and sign up